On 8 September 2026, Carol Mochan, Scottish Labour MSP for South Scotland, lodged a set of written questions drawing on Family Fund research: 56% of surveyed families raising disabled children experienced digital exclusion, and only 7% met the criteria for digital inclusion. The Scottish Government's answers, given by Tom Arthur on 18 September, contain the line this campaign has been waiting two years to read: "we are developing a Digital Inclusion Delivery Plan, which will be published later this year."

The plan "will set out clear actions to address the wider barriers that prevent people from participating digitally and how we will work with partners, including local government," and, in a separate answer, "how progress will be measured and reported" — the measurable outcomes Audit Scotland found missing. The same answers say the Government has committed more than £870,000 since 2024 to over 50 local digital inclusion projects, and has no current plans for a statutory duty on public services to identify and respond to digital exclusion.

Two things to watch. First, timing: "later this year" means by the end of December — after a 2024/25 deadline Audit Scotland set that has already passed. Second, ownership: Audit Scotland's finding wasn't only that there was no plan, but that it was unclear who was responsible. None of the answers says who will be accountable for delivering this one.

Our letters to all 129 MSPs, sent less than two weeks after these questions were lodged, asked them to press for exactly this — when the plan would be published. Now there's a date to hold the Government to. We've updated our accountability tracker, and we'll report back when the plan is published, or when "later this year" runs out.

Source: Scottish Parliament written answer S7W-03032 (18 September 2026) · S7W-03034 · S7W-03033 · Audit Scotland: Tackling digital exclusion (August 2024)

← All news

Keep reading

What we told the competition regulator about BT and TalkTalk

WIRES has sent its submission to the Competition and Markets Authority's inquiry into BT's purchase of TalkTalk, asking that any approval protects prices, guarantees access to a social tariff and recognises the greater effect in rural Scotland. The full text is here. Comments closed on 9 October; the CMA reports by 19 October.

Stay in the loop

Join the mailing list for campaign updates, event notices, and new articles.

Join the campaign →